Get into the Lobby — Your erball Account Starts Here
Creating an erball account takes just a few steps, and once you're in, your PayPal, Venmo, or Play+ wallet connects directly to the cashier. Available where state law permits — players in Columbus can jump straight from registration to the lobby.
Local Payment Methods for American Players
Once your account clears verification, the cashier shows your linked payment options front and center. PayPal deposits pull straight from your PayPal balance or the bank account behind it — confirm the amount, authenticate in the PayPal app, and the funds appear in your erball wallet. Venmo works the same way: open the Venmo app, approve the transfer, and you're set. Prefer a prepaid path? Load a Play+ prepaid card at a retail location and enter the card number in the cashier. All three methods are available where state law permits.
PayPal
Use your existing PayPal balance or linked bank account. Approve the deposit inside the PayPal app, and your erball wallet updates without leaving the cashier screen.
Venmo
Approve your deposit directly through the Venmo app. It draws from your Venmo balance or a linked debit card — no separate account setup required.
Play+
Load a Play+ prepaid card at participating retail locations, then enter the card number in the cashier. A solid option if you prefer to manage spending with a dedicated prepaid balance.
Help If Your Account Setup Hits a Snag
Document upload issues, email confirmation delays, and state-eligibility questions are the most common points where registration can stall. Our support team handles all three — reach us through live chat inside the account portal, via email from the contact page, or by checking the account help section for step-by-step document requirements. We're here to get your account moving.
Live Chat
Open the chat widget from the account portal once you've submitted your registration form. Agents can review your verification status and flag any document issues in real time.
Email Support
Send a message from the Contact page with your account email in the subject line. Attach your verification documents if you're stuck at the ID upload step.
Account Help Center
The help section inside your dashboard covers document format requirements, accepted ID types, and the step-by-step cashier flow for PayPal, Venmo, and Play+.
What to Expect When You Register
Start by entering your name, email address, and a password you'll actually remember. From there, we'll ask for your date of birth and state of residence — access depends on where state law allows it. Identity verification follows: upload a government-issued ID and a proof-of-address document through the secure upload tool in your account dashboard.
Once we confirm your details, your account is active and the cashier unlocks. From the cashier, link your PayPal or Venmo account, or load a Play+ prepaid card to fund your wallet. If anything stalls during verification, our support team can walk you through the document requirements. Keep your information accurate — mismatches between your
account name and your payment method can delay the first withdrawal.
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Email Verification A confirmation link lands in your inbox right after you submit the form. Click it to activate your account before you reach the cashier.
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Identity Check Upload a valid government-issued ID through the secure portal in your dashboard. We verify it so your withdrawals process without friction later.
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Wallet Connection Link PayPal, Venmo, or a Play+ prepaid card directly from the cashier screen — no third-party redirect, just your existing app credentials.
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Account Security Your login is protected with two-step authentication. We send a one-time code to your phone number on file each time you sign in from a new device.
Account
Start by entering your name, email address, and a password you'll actually remember. From there, we'll ask for your date of birth and state of residence — access depends on where state law allows it. Identity verification follows: upload a government-issued ID and a proof-of-address document through the secure upload tool in your account dashboard. Once we confirm your details, your account is active and the cashier unlocks. From the cashier, link your PayPal or Venmo account, or load a Play+ prepaid card to fund your wallet. If anything stalls during verification, our support team can walk you through the document requirements.
Explore the LobbyYour details are encrypted for secure account access.
Answers to Common Account Questions
If something about the registration process isn't clear, these are the questions we hear most often. Still stuck? Live chat in the account portal gets you a direct answer.
Register
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.
Access may be available only in states where local law permits.