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How erball Handles Your Personal Information

This policy covers every piece of information you share when you open an account, fund it through PayPal, Venmo, or Play+, and use the platform in eligible states.

Account data protectedPayPal & Venmo transaction privacyPlay+ prepaid card data handled securelyYour rights explained clearlyContact path for data requests
erball How erball Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review the data tied to your account, correct something, or ask us to delete your record entirely, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable window. Keep your account email handy — it's how we verify your identity before processing any change.

Live Chat Start a chat session from your account dashboard. Identify yourself with the email on file and describe your data request clearly so we can route it to the right team fast.
Email Support Send a message to our support address from your registered email. Include 'Data Request' in the subject line and specify whether you want access, correction, or deletion.
Account Settings Some data preferences — like cookie consent and marketing email opt-out — can be adjusted directly inside your account settings without needing to contact support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security isn't a footnote here — it's built into how the account flow works. Every connection between your device and erball uses encrypted transmission. Payment references from PayPal, Venmo, and Play+ are stored in isolated records that front-end sessions cannot directly query. We review access logs regularly to catch anything unusual. Retention periods, your deletion rights, and cookie controls are all covered below.

Encrypted Connections

Every session — whether you're on mobile checking a balance or on desktop reviewing transaction history — runs over an encrypted connection. Your login credentials are never transmitted in plain text.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear or block these through your browser settings; doing so may log you out of your current session.

Data Retention and Deletion

We keep account records for as long as required by applicable law in your state. Once that period ends — or if you request deletion and no legal hold applies — your personal data is removed from active systems.

Identity Verification Before Changes

Before we act on any data request, we verify your identity using your registered email and, where needed, a one-time code sent to your account. This step protects you if someone else tries to access your record.

Common Questions About Your Data and Rights

These are the questions we hear most often about how personal data is handled on the platform. If yours isn't here, live chat or email support can get you a direct answer tied to your specific account situation.

We collect your name, email, date of birth, and state of access. Payment events via PayPal, Venmo, or Play+ are logged as transaction references — not full payment credentials.

No. We do not sell your data to third parties. Payment processors like PayPal and Venmo receive only what's needed to complete a transaction, under their own privacy terms.

Yes. Email support from your registered address with 'Data Request' in the subject line, or use live chat. We verify your identity first, then send what we have on file.

Contact us through live chat or email and request deletion. Where no legal retention requirement applies, we remove your personal data from active systems after verifying your identity.

We use session and preference cookies. You can block or clear them in your browser settings at any time, though doing so may end your current logged-in session.

Yes. Access to the platform and the specific data rights available to you depend on state law where you are located. If your state grants additional rights, those apply here.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.